Last updated: January 21, 2021
This policy describes how we Sentera Inc. (“Sentera“, “we“, “us” and “ours“) collect, share and use personal information about you when you visit our website at www.sentera.com (the “Sentera Website”) and use the various mobile, web and desktop applications including the Sentera FieldAgent application (collectively the “Applications”) that we make available to you. The Sentera Website and the Applications are owned and operated by Sentera. Should you have any privacy questions or concerns, email us at email@example.com.
Please note that use of the Applications is subject to the terms and conditions of the “Sentera Application License Agreement” (sentera.com/license).
This policy applies to all information collected on the Sentera Website, any information you provide to Sentera and any information collected from your use of the Applications. The personal information we may collect about you broadly falls into the following categories:
Information that you provide directly
We will ask you to provide certain information if you register as a user of the Sentera Website, license and use the Applications, subscribe to receive marketing from us or participate in certain Sentera promotions or events.
For example, if you license the FieldAgent platform application or buy equipment from us, we will ask you to provide your name, email address, physical address, the name of the company you work for, your phone number and if you are paying for the license, certain payment information.
If you register as a Sentera Website user we will ask you to provide your name, email address, company you work for and password.
We will also collect any other information that you voluntarily provide to us, such as, your name and contact details, if you subscribe to receive marketing communications from us, submit enquiries or feedback to us, complete online webforms, contact us via email, participate in our product reviews or blogs, or register for our promotions or events. Please exercise caution when posting personal information to Sentera blogs or community hubs as this information may be visible to other Sentera visitors.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
Information that we collect automatically
When you visit the Sentera Website or use the Applications, we may automatically collect certain information from your device. In some countries, including countries in the European Economic Area (“EEA“) and the United Kingdom (“UK“), this information may be considered personal information under applicable data protection laws.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Sentera Website including the pages accessed and links clicked and how you have interacted with direct marketing communications including whether you have opened them.
Collecting this information enables us to understand how users use the Sentera Website and the Applications, where they come from, what content or functionality is of interest or use to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Sentera Website and the Applications to our visitors and users. We also use this information to tailor content and to serve tailored advertising both on the Sentera Website and on third party properties.
Some of this information may be collected using cookies and similar tracking technologies, as explained further under the heading “Cookies and Similar Tracking Technologies” below.
We may use your personal information for the following purposes:
We may disclose your personal information to the following categories of recipients:
Currently we use at least these additional service providers to support our Sentera Website and Applications:
Access to your personal data is limited to authorized Sentera staff or approved vendors. Although total security does not exist on the Internet or through mobile networks, Sentera shall make commercially reasonable efforts to safeguard the information that you submit to Sentera. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.
However, we take appropriate safeguards to require that your personal information will remain protected in accordance with this policy. If you are a resident in the EEA or the UK, these include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information and further details can be provided upon request.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with services you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
THE SENTERA WEBSITE AND THE APPLICATIONS ARE NOT INTENDED FOR USE BY CHILDREN UNDER THE AGE OF 13.
When you sign up as a registered user of the Sentera Website or Applications you may begin receiving marketing communications such as e-mail newsletters, product and service updates and promotions. Our customers generally find this type of information useful. If you do not want to receive these updates, you can “opt-out” by unchecking the “Add me to the mailing list” box on the registration page, or should you choose to opt-out after registering, you can select the “unsubscribe” link at the bottom of the email or text and follow the opt-out instructions or send an email to firstname.lastname@example.org.
Send Sentera an email at email@example.com if you want to access, review or correct your personal information collected by Sentera. To protect your privacy and security, Sentera requires a user ID and password to verify your identity before granting you the right to access, review or make corrections to your personal information.
We do not sell your personal information, but nevertheless we offer an opt out to sales of your data in an overabundance of caution to ensure compliance with Nevada law. Verified requests under Nevada law (NRS 603A) to not make any sale of any covered information we have collected or will collect regarding you may be sent to firstname.lastname@example.org. Please included in your email “Request for Nevada Opt-Out” in the subject line and in the body of your message and please indicate in the body of your e-mail that the message is Attn: Legal – Privacy.
Do Not Track
At this time, our Sentera Website does not honor “do not track” requests from web browsers.
If you are a resident of the EEA or the UK, the following sections apply to how we collect and manage your personal information.
Legal basis for processing personal information
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this will normally be to operate our Sentera Website or Applications, to communicate with you in order to provide our services, to undertake marketing or to detect or prevent illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please email us at email@example.com.
Your data protection rights
You have the following data protection rights:
You can exercise any of these rights by emailing us at firstname.lastname@example.org. If you wish to exercise your right to complain to a data protection authority, please contact your local data protection authority.
The Sentera Website or the Applications may contain links to other websites or other mobile applications. Sentera is not responsible for the privacy practices of these other sites or applications. This policy only applies to information collected by Sentera.