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Shipping Policy

Shipping Time and Rules

Shipping time will vary depending on availability or each product. The estimated shipping time is shown for each product when you place an order at https://sentera.com. If your order includes several products, they may ship separately.

 

 

Delivery and Shipping Fee

Shipping Services

Orders placed from North America are shipped via FedEx, UPS, or DHL. We are unable to ship to PO Boxes. Due to air transportation restrictions, it is recommended to purchase no more than two batteries per order.

Shipping Fee

The shipping fee is a flat rate based on the product ordered and will be shown in your cart after the shipping location has been entered.

Shipping Notice

For special shipping requests or to update the shipping address, please contact Sentera Support:

Please confirm your address before payment. We will work with our production team to accommodate your request.

Please ensure the name, address, and contact information is entered correctly on the order so that we can accurately deliver your order.

Sentera Assumes No Responsibility For Delayed Or Rejected Orders Due To The Following Reasons:

  1. Shipping time delayed for transportation to remote regions.
  2. Delay or delivery failure due to customer’s actions which include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
  3. Delay due to force majeure. “Force majeure” is defined as an unforeseen and/or unavoidable situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation interruptions, government regulations and restrictions, shipping policy changes, natural disasters, severe weather and other similar events.
  4. Shipments that are confiscated or disposed of due to a violation of transportation regulations.

Order and Logistics Tracking

Notification

After the order is shipped, you will receive a notification email containing the tracking number. You can click the link to check your package shipment status.

Tracking Your Order

Refer to your shipment confirmation email and locate your tracking number.
Contact Sentera Support:

Inspection And Sign

While Sentera products are durable and ship in rugged packaging, please inspect the package upon delivery. If any damaged is discovered, do not sign the delivery or open the package. Please contact Sentera Support:

Once you (or someone else on your behalf) signs for the item, Sentera will consider this your acceptance of the package, quantity, and product. If items are missing or damaged, please contact Sentera Support within 48 hours of receiving your package so that we can resolve the problem immediately.